At J’aimebike, we want you to be completely satisfied with your e-cargo bike purchase. As an authorised retailer, we work closely with each manufacturer to ensure all products meet the highest standards of quality and performance.

Because each brand we stock has its own warranty, refund and return procedures, customers must refer to the manufacturer’s refund and returns policy for the specific brand of bike they purchase. These policies set out the terms for returns, exchanges, and refunds, including timeframes, conditions, and eligibility criteria.

If you require assistance locating or understanding your manufacturer’s policy, our team is happy to help guide you to the correct information.

Please note:

Refunds and returns cannot be processed directly by J’aimebike unless explicitly stated in the manufacturer’s policy.

All bikes must be returned in accordance with the manufacturer’s instructions, including packaging, condition, and proof of purchase requirements.

This policy does not affect your statutory rights under UK consumer law.

For any questions or assistance, please contact us at: contact@jaimebike.co.uk